Frequently Asked Questions

1. How do I find a store in my area?

2. How can I view the Cox Agri product range?

3. What are your delivery timescales?

4. How do I know what information I need on my tags?

5. How do I contact the British Cattle Movement Society (BCMS)?

6. Which shows will Cox Agri be attending this year?

7. How do I make a complaint about ear tags?



1. How do I find a store in my area?

Staff if the Customer Services Department at Cox Agri will be happy to advise you of who your local merchant(s) is and also provide contact details. Please call us (local rate call) on 0845 6008081 between 8.30am and 6pm, Monday to Friday

2. How can I view the Cox Agri product range?

Our products are shown on this website and are in sections. You can select one of the sections by clicking on a link on the left of this page under the heading "Our Products"
A catalogue is also available from us: Click Here

3. What are your delivery timescales?

Here at Cox Agri we are able to print and despatch replacement tags on the same day as the order is placed as long as we receive the order by 4pm. We can despatch numeric tags within 48 hours and we usually despatch stock orders on the same day.

4. How do I know what information I need on my tags?

DEFRA guidance for Cattle Identification can be found on their website: Animal Identification - Cattle

DEFRA guidance for Sheep & Identification can be found on their website: Animal Identifrication - Sheep

DEFRA guidance for Goat Identification can be found on their website: Animal Identiification - Goats

DEFRA guidance for Pig Identification can be found on their website: Animal Identification - Pigs

Scottish Government guidance for identification of livestock:  Livestock Identification - Scotland

DARDNI guidance for identification of livestock:  Livestock Identification - Northern Ireland

It is always advisable to check the information on your passport before ordering replacement cattle tags.

5. How do I contact BCMS?

BCMS Helpline Details  
BCMS Helpline English 0845 050 1234
BCMS Helpline Welsh 0845 050 3456
email ctsonline@bcms.rpa.gsi.gov.uk
Helpline Opening Times  
Monday to Friday 8.00am to 5.30pm
Saturday 9.00am to 1.00pm (limited services)
Sunday closed

 

6. Which shows will Cox Agri be attending this year?

Cox personnel attend a number of agricultural shows and events throughout the UK and a list is shown on the Events page of the site. Please note that this list is regularly updated as new events are confirmed throughout the year.

7. How do I make a complaint about animal identification ear tags?

Should you find you are not completely satisfied with any animal identification tags you have purchased from Cox Agri, a form to complain officially is available for this purpose.  This form is available from the Rural Payments Agency Website and BCMS by following this link Eartag Feedback Form