Frequently Asked Questions

1. How do I find an agricultural merchant in my area?

We have a stockist locator on our website, enabling you to find your local agricultural merchant. Alternatively our helpful staff in the Cox Agri Customer Services Department will be happy to help you locate your local merchant(s) and provide the appropriate contact details. Please call us (local rate call) on 0845 6008081 between 8.30am and 6.00pm, Monday to Friday.

2. How can I view the Cox Agri product range?

Our products are shown on this website and are in sections. You can select a section by clicking on the appropriate link at the top of this page.
You can also request a catalogue from us by calling our Customer Services Department or by filling in our Online Enquiry Form.

3. What are your delivery timescales (UK only)?

Providing we receive your order by 4.00pm, we are able to print and dispatch your replacement tags on the day you place the order. We can dispatch numeric tags within 48 hours and we usually dispatch stock orders the same day. If you would like to place an order for special delivery, we offer the following options:

Courier - DPD

ONITE 10

ONITE 12

ONITE SAT 10

ONITE SAT 12

Royal Mail – Not available for Saturday deliveries

ROYAL 9

ROYAL 1

4. How do I know what information I need on my tags?

DEFRA guidance for Cattle Identification can be found on their website: Animal Identification - Cattle

DEFRA guidance for Sheep & Identification can be found on their website: Animal Identifrication - Sheep

DEFRA guidance for Goat Identification can be found on their website: Animal Identiification - Goats

DEFRA guidance for Pig Identification can be found on their website: Animal Identification - Pigs

Scottish Government guidance for identification of livestock: Livestock Identification - Scotland

DARDNI guidance for identification of livestock: Livestock Identification - Northern Ireland

It is always advisable to check the information on your passport before ordering replacement cattle tags.

5. How do I contact BCMS?

BCMS Helpline Details

 

 
BCMS Helpline English 0845 050 1234
BCMS Helpline Welsh 0845 050 3456
email bcms-enquiries@bcms.rpa.gsi.gov.uk
Helpline Opening Times  
Monday to Friday 8.00am to 5.30pm
Saturday closed
Sunday closed

6. Which shows will Cox Agri be attending this year?

Cox Agri exhibit at a number of shows and events throughout the UK, for more information, please visit our homepage or follow us on Facebook.

7. How do I make a complaint about animal identification ear tags?

Should you find you are not completely satisfied with any animal identification tags you have purchased from Cox Agri, a form to officially complain is available for this purpose. This form is available from the Rural Payments Agency Website and BCMS by following this link Eartag Feedback Form.